Privacy Policy: Infinite Support Services

Effective Date: 16th April 2024

Overview

Infinite Support Services ("we", "us", or "our") values the privacy of our clients, employees, and partners. This Privacy Support Policy outlines our practices regarding the collection, use, and protection of personal information obtained through our Facebook advertisements and related marketing activities. Our practices are designed to comply with the National Disability Insurance Scheme (NDIS) guidelines and Australian privacy legislation, including the Privacy Act 1988 (Cth).

Information We Collect

Through our Facebook Ads and associated digital marketing channels, we may collect the following types of information:

Contact Information: Includes name, address, email address, and telephone number.Demographic Information: Such as age, gender, and Location. Health Information: Relevant to the provision of NDIS services, such as disability type and support needs.Engagement Information: Responses to our ads, including clicks and interactions.

How We Use Your Information

The information we collect is used for the following purposes:

To assess service eligibility and tailor support plans. To improve our services and ad targeting to better meet the needs of our clients. To communicate with you about our services and respond to inquiries. To comply with our legal and regulatory obligations.

Disclosure of Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

Your Rights

You have the right to access and correct your personal information that we hold. You may also request the deletion of any personal information we have collected, subject to legal and other permissible considerations.

Changes to Our Privacy Policy

We reserve the right to modify this policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Contacting Us

If there are any questions regarding this Privacy Support Policy, you may contact us using the information below:

Email: [email protected]
Phone: 1300 216 210
Address: Williams Landing, Melbourne Victoria 3027.

Thank you for choosing Infinite Support Services for your NDIS needs.